The Radiology Anesthesia Nurse Navigator is responsible for the coordination of all outpatients receiving anesthesia at RMH, including scheduling and preparing patients, and coordinating department modalities. This role is also responsible for the clinical care of these patients on dedicated scan days twice a week. This is a Hybrid position with a combination of remote and on-site work.
Performs daily review of outstanding labs and radiology reports, and reports discrepancies to the Medical Director for follow up. Performs telephone contact with patients to instruct on appropriate follow up. Attempts daily contact with patients as outlined in the Nurse Navigator Follow Up Contact policy, and provide service recovery by assisting with arranging appropriate follow up care and complaint resolution. Able to competently navigate through the clinical areas of the department.
The Nurse Navigator uses advanced nursing processes in decision-making, patient assessment, data analysis, development and implementation of methods and systems to improve the overall quality and efficiency of patient care for the designated department and population served. The Interventional Radiology Nurse Navigator will assist in coordination of care for patients with radiology needs at Carilion Clinic. Under administrative oversight, the Nurse Navigator will collaborate with the multidisciplinary teams at Carilion Clinic including all areas of Radiology, referring practice offices, pre-surgical testing, as well as outside offices and facilities to navigate identified patients through the pre-surgical evaluation, required testing, and follow up. The Interventional Radiology Nurse Navigator will provide patient education and help lead comprehensive conferences with the multidisciplinary teams. Provides direct patient care in the outpatient clinic and indirect patient care in inpatient and outpatient settings; oversees the delivery of patient care; and provides day to day management of programs to coordinate radiology related patient care as designated by the department. Coordinates the delivery of safe, high quality patient care; identifies areas for study; and participates in and/or supports research. Works in compliance with all State, Federal, and other regulatory requirements. Serves as a resource and mentor to staff and team members. Performs daily review of outstanding labs and radiology reports, and reports discrepancies to the Radiology healthcare team to follow up. Contacts patients to instruct on appropriate follow up and coordinates care throughout.
Conducts daily reviews of outstanding labs and radiology reports, and reports discrepancies to the Radiology team or designee assigned to follow up. Contacts patients to instruct them on the appropriate follow up. Attempts regular contact with patients and provides service recovery by assisting with arranging appropriate follow up care and complaint resolution. Maintains a thorough knowledge of the Ambulatory/Inpatient clinical information systems for documentation of the content of telephone encounters and generating daily reports. Provides a high level of customer service to patients, visitors, clinical staff and colleagues. Builds strong relationships and team cohesiveness, focuses on quality and positive solutions, communicates respectfully, demonstrates compassion and understanding in response to patient/customer needs. Adheres to customer service standards, and patient confidentiality policies. Maintains a positive working relationship and effective communication with patients, health care providers, clinic personnel, management and other employees to ensure interactions are professional in manner, and promote a positive image for Carilion.
Education: Graduate of accredited school of nursing required.
This is Carilion Clinic ...
Requisition Number: 152778
Employment Status: Full time
Location: CRMH - Carilion Roanoke Memorial Hospital
Shift: Day
Shift Details: Hybrid, 2-3 days onsite
Recruiter: DANA E JOHNSON
Recruiter Phone: 540-400-4631
Recruiter Email: dejohnson@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
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